PROGRAM SOLICITATION for a Cooperative Agreement to STUDY USER SATISFACTION WITH ACCESS TO GOVERNMENT INFORMATION AND SERVICES AT PUBLIC LIBRARIES AND PUBLIC ACCESS COMPUTING CENTERS Issued by Institute of Museum and Library Services Office of Library Services
“The Institute of Museum and Library Services (IMLS) invites proposals for a project to conduct a research study on how the part of the population with limited access to Internet resources (individuals who do not have broadband access from home, work, or school; who choose to access government services and information from locations other than home, work, or school; or who do so through traditional means of access) accesses federal, state and local government services and information, and whether such users are satisfied with the information and services they are able to access. Additionally, the study shall examine the ways that public libraries and public access computing centers provide assistance (e.g., reference services, tutorials, classes, training) to users seeking federal, state, and local government information and services.”
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