Home » post » Public Dissatisfied with E-Gov

Our mission

Free Government Information (FGI) is a place for initiating dialogue and building consensus among the various players (libraries, government agencies, non-profit organizations, researchers, journalists, etc.) who have a stake in the preservation of and perpetual free access to government information. FGI promotes free government information through collaboration, education, advocacy and research.

Public Dissatisfied with E-Gov

New data from the University of Michigan’s American Customer Satisfaction Index shows that e-government websites rate 73.4 points out of 100 in customer satisfaction. Stephen Barr noted in today’s “Federal Diary” column in the Washington Post, “Comparable private-sector scores were higher, ranging from 76.5 to 80.”

Barr discussed the survey with Larry Freed, CEO of the website consulting company ForeSee Results. Freed said while government sites are under budgetary and legislative constraints, they should strive to make the information on their sites easier for the public to locate.

Among the agencies that received high marks in the survey were the IRS, the CDC, and two Social Security Administration websites.

CC BY-NC-SA 4.0 This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.