Stephen Ruth and Soogwan Doh, Is E-Government Ready for Prime Time?, IEEE Internet Computing, vol. 11, no. 2, 2007, pp. 80-82. (IEEE Distributed Systems Online)
This is an interesting take on e-government with an international and technical perspective. It includes a sidebar, “Touring E-Government Web Sites” that cites “Possibly the worldâ€™s best known e-government site, the US governmentâ€™s official Web Portal” (USA.gov), as well as sites from the World Bank, The European Union, and North Korea. The article notes problems with e-government intitiatives quoting one study that says that only about “15 percent of e-government projects meet their goals and more than a third are complete failures.” The authors do express optimism though. They say that “Some day, perhaps all citizens will be treated like customers” — a statement that caries a lot of unstated political and information-access assumptions that should be examined closely.
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