GovLoop, the social network for government, has an interesting piece with lots of comments by government workers on the question “Should Government Be Run Like a Business?”
- Should Government Be Run Like a Business?, by Patrick Fiorenza, GovLoop (August 17, 2011).
Quoting from an article (Denhardt, R. B. and Denhardt, J. V. (2000), The New Public Service: Serving Rather than Steering. Public Administration Review, 60: 549–559) Patrick suggests that Public Managers Should:
1. Serve, rather than steer
2. The public interest is the aim, not the by-product.
3. Think strategically, act democratically.
4. Serve citizens, not customers.
5. Accountability isn’t simple.
6. Value people, not just productivity.
7. Value citizenship and public service above entrepreneurship.
See also: E-Gov: are we citizens or customers?