Obama orders streamlining of federal websites, By Joseph Marks, nextgov (04/27/2011)
President Obama issued an executive order on Wednesday tasking federal agencies with creating new technology-based plans to improve their customer service within six months.
The plan is also aimed at streamlining the clutter of more than 20,000 federal websites…
Executive Order–Streamlining Service Delivery and Improving Customer Service, The White House, Office of the Press Secretary (April 27, 2011).
Within 180 days of the date of this order, each agency shall develop, in consultation with the Office of Management and Budget (OMB), a Customer Service Plan (plan) to address how the agency will provide services in a manner that seeks to streamline service delivery and improve the experience of its customers.