The Office of Management and Budget has issued an interpretation of the Paperwork Reduction Act and how it applies to government agency use of social media such as Twitter.
The Center for Democracy and Technology says, “Currently, there’s a burdensome process for agencies who want to do something as simple as ask the users of their website whether they are pleased with their experience – and there has been widespread confusion about whether asking users on Twitter or other social networks amounted to the same thing. Luckily for those in agencies that want to use social media or blogs to engage the public, today’s guidance makes it that much easier to do, clearly stating that most uses of interactive web tools are not, in fact, paperwork.”
- It’s official: Twitter isn’t Government Paperwork, by Heather West, Center for Democracy and Technology (April 7, 2010).
- Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act (Memorandum For The Heads Of Executive Departments And Agencies, And Independent Regulatory Agencies) Cass R. Sunstein, Administrator Office Of Information And Regulatory Affairs, Office of Management and Budget (April 7, 2010).