New data from the University of Michigan’s American Customer Satisfaction Index shows that e-government websites rate 73.4 points out of 100 in customer satisfaction. Stephen Barr noted in today’s “Federal Diary” column in the Washington Post, “Comparable private-sector scores were higher, ranging from 76.5 to 80.”
Barr discussed the survey with Larry Freed, CEO of the website consulting company ForeSee Results. Freed said while government sites are under budgetary and legislative constraints, they should strive to make the information on their sites easier for the public to locate.
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