Train the user or get better user interfaces?
Submitted by jajacobs on Wed, 2012-02-29 13:04.
An article in The Atlantic concludes that, "So maybe our greater emphasis shouldn't be on training users to work with bad search tools, but to improve the search tools."
- Google-Trained Minds Can't Deal with Terrible Research Database UI, By Alan Jacobs, The Atlantic, (Feb 27 2012).
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Barbara Fister on Teaching How Information Works
Barbara Fister continues this theme:
Teaching How Information Works, Not How to Work Information, by Barbara Fister, Library Journal "Peer-to-Peer Review blog. (March 1, 2012).
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