Lunchtime Listen: Kundra on government IT problems
Vivek Kundra, Federal Chief Information Officer of the United States, spoke at the University of Washington's Evans School of Public Affairs in Seattle last week and outlined some of the current problems of government Information Technology and some of the approaches he is taking to address those problems.
- Federal Chief Information Officer Vivek Kundra speaks about Government 2.0. [streaming video] ustream.tv [about 30 minutes, plus 30+ minutes of questions and answers]
- Federal CIO Describes Problems, Changes in IT, by Nancy Gohring, IDG News Service (Mar 4, 2010).
It takes the Veteran's Administration 160 days to process benefits for veterans, he said. "That's because the Veteran's Administration is processing paperwork by passing manila folders from one desk to another"
Another example of an outdated and inefficient agency is the U.S. Patent and Trademark Office, which takes three years to process a patent, he said. "One reason is because the U.S. PTO receives these applications online, prints them out, and then someone manually rekeys the information into an antiquated system," he said.
- Federal Chief Information Officer Vivek Kundra - Making Government Work: Closing the IT Gap to Deliver for the American People [Event Announcement] University of Washington's Evans School of Public Affairs in Seattle, March 4, 2010.